Expert Call Checks

If you're struggling to access or use our platform on the web browser login (http://https://live.conferwith.io/) this can be for a multitude of reasons so to help us diagnose the issue please try the following steps

• Link : Confirm you're accessing : https://live.conferwith.io/
• Browsers : Please check you're not not logged in on multiple tabs in the same browser or tabs in different browsers - e.g. Safari and Chrome open at the same time. Please only use one tab for Confer With in one browser.
• Browser Tabs : Please try and close as many unnecessary browser tabs as you can as each one open uses significant resources from your machine which can affect the video call.
• Other Video Apps : Please ensure you're not on calls on other video applications e.g. Teams / Google Meet as these applications will control access to your camera and mic and not allow a call to start. 
• Other Video Players : Somethings apps such as youtube can cause issues with accessing camera and microphone, so we recommend not using these when you're taking calls on Confer With.
• Camera and Microphone. 
  • Please check if something has them open - you can see this is a little white light is on next to the camera. This indicates that another application has access to your camera.
  • If possible, please check your camera and microphone are working ok by opening an application such as Camera on Windows to see if they open correctly.
• Wireless Network : If possible please try connecting to a different network, or hotspot on your phone to see if that helps. 
  • If this resolves the issue please contact us and we will engage with your technical team to understand what is blocking us on your main network
• Please Check for Connectivity : Preventing Confer With Going offline on Desktop due to Browser Tab Sleeping
• Please Check Bandwidth : 
  • https://tokbox.com/developer/tools/precall/
  • https://fast.com
    Please share the output of this with support if you need to raise a ticket
• Finally, please clear your cache : Errors Logging In or taking calls- Guidelines to clear your cache

If the above checks do not resolve your problem then please contact support by emailing [email protected] or please contact use with the outcome of those checks so we can help diagnose further.