Falcon : Exciting Reporting and Audio Calls Enhancements!

We're thrilled to unveil a series of enhancements aimed at elevating your experience through improved reporting capabilities to seamless audio call enhancements! 

Reporting: Expert Availability: Say hello to our long-awaited Expert Availability feature! Now, effortlessly align your team's availability with demand using our intuitive dashboard. Track when your team members are signed in, engaged in calls, or unavailable, all from one convenient location. Find this feature ready to use in your reporting section under "Expert Analytics Dashboard."

Audio Calls Enhancements: We're excited to introduce a game-changing enhancement to audio calls. Bid farewell to the hassle of enabling video mid-call. With our latest update, customers can seamlessly transition to video without disrupting the conversation. Plus, we've enabled Expert cameras by default for added convenience. It's all about providing a smoother, more intuitive user experience.

Alternatives and Add-On Products: Integration made easy! Seamlessly plug in your existing recommendation engine into our Expert interface. Enjoy alignment between your website and our platform, ensuring consistency in product recommendations and cross-sell options. Rest assured, this integration won't interfere with your current setup; it's simply an additional option to enhance your SaaS journey.

Please reach out to us if you would like to enable any of the features above, and we will be pleased to help!

Stale Session : This may have affected you, whereby you're signed into Confer With for a long period, generally over a few days and you start to struggle to receive a call. We call this a stale session as we can only keep you connected for so long without activity. Our platform automatically detects this now and resolves it for you so if this has affected you, it will be thing of the past!