Mango : Expert Statuses and Reach out to your Customers

We've introduced some new features to help manage your availability as an Expert and also to allow Customers to receive and instant call back when you're free. The goal here is to help you manage your time more efficiently in the platform and to proactively reach out to your customers. 

Note : As with releases in general, when you get chance, please can you logout of the UI, close the browser and log back in again. 

Expert Status: We have updated our Expert UI to allow Experts to set their relevant status e.g. Lunch, With Customer etc. which flows through to reporting to help you provide a more accurate current status. More information can be found by searching for expert status in the help bar. 

Customer Instance Call Back: This new feature allows your customers to leave their email address when your team is busy or signed out. Once your team signs in and is available, we reach out to those customers to let them know and provide a link to call. This should really help increase your call volumes and cater for scenarios such as : 

• If the call goes unanswered : In addition to the option of an appointment, we can now offer the option for an immediate follow up.
• Customer is in the queue : Customers may not want to wait and just happy to put their email address in for a follow up when our team is free.
• Nobody is currently available (offline widget)

Splash Screen Updates: We have performed a complete update on our splash screen (the screen launched when you click live call from the widget). This has far more customisation ability, aligns better with the look and feel of your website. You can now configure Intro Text, Button Copy, Button Colours, Customer Service Links, Custom video and much more. 

Sales Tracking: You can now report all your sales in Converted GBP to allow you to view your sales together when you have multiple currencies on your website.