Sora : New Features for Enhanced Engagement and Compliance

In this release, we're thrilled to unveil a suite of powerful features designed to enhance your customer engagement to ensuring regulatory compliance, these updates are tailored to meet the evolving needs of our users. 

Call Recording: Take compliance to the next level with our new Call Recording feature. Now, you can record calls for crucial services like payments or contracts, ensuring full compliance with regulations. Rest assured, this feature comes with automatic analysis by a third party for added peace of mind. And don't worry – we'll notify both you and the customer on every call if this feature is activated, ensuring transparency and full awareness.

Hosted Embeddable: Say hello to seamless integration with our Hosted Embeddable feature! Imagine a customised trigger – be it a button, banner, or image – seamlessly integrated into your customer journey, initiating calls with ease. This functionality works hand in hand with our widget, providing you with even more flexibility and control. With two different styles tailored for both Mobile and Desktop Experiences, you can engage customers at the right moment in their shopping journey like never before.

Desktop Banner	Mobile Scrolling Button

Customer Information:  With our latest update, your Expert Name – as per your profile – will now be displayed to customers during calls. This simple switch enhances the engagement experience by providing customers with valuable information about who they're speaking to. It's all about fostering meaningful connections and building trust from the start.

Super User Store Category Routing: Take control of your support strategy with our expanded Super User Store Category Routing feature! Super Users can now take calls on behalf of multiple websites, honing in on specific categories like Sofas. This enhanced capability empowers our Brand Ambassadors and support teams to provide targeted assistance where it's needed most. Whether it's backup support or specialised assistance, this feature ensures efficiency and effectiveness every step of the way.

Please reach out to us if you would like to enable any of the features above, and we will be pleased to help!

None in this release!